Privacy Policy
Effective Date: [24/11/2025]
Last Updated: [24/10/2025]
This Privacy Policy describes how Master Plumber (“we,” “our,” “us”) collects, uses, stores, and protects your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
By using our website or services, you consent to the collection and use of your information as described in this policy.
1. Information We Collect
We collect and process personal information necessary to provide plumbing services and operate efficiently.
a. Personal Information
We may collect the following details:
- Full name
- Contact details (email address, phone number)
- Physical or billing address
- Payment details (where applicable)
- Job location and service history
b. Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Website usage statistics (pages visited, time spent, etc.)
2. Purpose of Collection
Your personal information is collected and used for legitimate business purposes, including to:
- Schedule and manage plumbing appointments
- Communicate with you about quotes, services, or billing
- Process payments and issue invoices
- Respond to customer inquiries and feedback
- Improve our services and website performance
- Comply with legal and regulatory obligations
3. Legal Basis for Processing
We process personal information based on one or more of the following legal grounds under POPIA:
- Your consent
- Performance of a contract or service agreement
- Compliance with legal obligations
- Our legitimate business interests (e.g., improving services or marketing)
4. Sharing and Disclosure of Information
We will not sell or rent your personal information to third parties.
We may share your data only in these circumstances:
- With trusted third-party service providers who assist with operations (e.g., IT hosting, payment processing)
- When required by law, court order, or regulatory authority
- If our business undergoes a merger or acquisition, in which case data may be transferred under confidentiality agreements
All third parties who process personal information on our behalf are bound by confidentiality and POPIA-compliant data protection obligations.
5. Data Security
We take appropriate and reasonable measures to protect personal information from loss, misuse, unauthorized access, or disclosure.
These include physical, electronic, and managerial safeguards.
However, please note that no system is completely secure, and we cannot guarantee absolute security of data transmitted electronically.
6. Retention of Information
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, we will securely delete or de-identify your information.
7. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
- Request access to your personal information
- Request correction, deletion, or destruction of inaccurate data
- Object to the processing of your data for certain purposes (e.g., direct marketing)
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator if you believe your data has been mishandled
To exercise your rights, please contact us at:
📧 info@plumbermaster.co.za
📞065 592 4847
You may also contact the Information Regulator of South Africa at:
📧 inforeg@justice.gov.za
🌐 www.justice.gov.za/inforeg/
8. Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You may choose to disable cookies in your browser settings; however, some website features may not function properly without them.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing personal information.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or South African privacy laws. The latest version will always be available on our website, with the “last updated” date noted above.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Master Plumber
📍 23 Maxwell Street
📧 info@plumbermaster.co.za
📞 065 592 4847